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Project Coordinator

Job Summary

The Project Coordinator is the primary point of contact with our customers and our Field Technicians. This role is responsible for managing the scheduling and dispatching of our Field Technicians with the intent of providing highly responsive field services to our customers. Additionally, this role will manage resources and scheduling for our larger projects.

 

Duties

• Promptly respond to service requests received via email or phone

• Create work orders in the service management tool including highly detailed information as to the issue and instructions to the technician

• Assign a Field Technician with the appropriate skill set

• Provide all required documentation to Field Technicians in order to complete the work properly

• Keep service documentation updated based on lessons learned from completed work

• Provide comprehensive and detailed documentation of the service request and work performed within the service management tool

• Collect and file all verifying documentation (i.e., POC sign-off, checklists, photographs) received from the Field Technician immediately upon completion of the job

• Stay in constant communication with the customer throughout the service request cycle

• Work with internal subject matter experts as needed in order to support the technician to successfully complete the service request

• Complete all invoice processing in a timely and accurate manner

• Ensure that all required field service/project procedures are followed closely

· Monitor and manage the dispatch board and be accountable for the scheduling, dispatching and successful completion of all service requests

·  Assist the Chief Operating Officer and Chief Financial Officer with various tasks as requested

• Other duties as required by the business

 

Skills and Specifications

• Customer service orientation

• Attention to detail

• Desire & ability to constantly learn

• Drive for results

• Strong sense of task and project ownership

• Ability to work collaboratively

• Some technical knowledge is desirable

• Strong problem solving skills

• Ability to marshal resources and subject matter experts

 

Education and Qualifications

• A minimum of two years in a customer service role

• Help Desk experience preferred

 

Compensation

This will be a Contractor postion for 30-40 hours per week at a pay rate of $17.00 per hour.

 

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