The EXCEL Field Technical team provides highly customer-oriented IT services to our State of Ohio, commercial and non-profit customers throughout the State of Ohio. We are looking for Field Technicians who are interested in working on a contract basis as well as those interested in a full-time position. Candidates must pass a background check and drug screening. Candidates must be willing to drive anywhere in the State.
* Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
* Document, maintain, upgrade or replace hardware and software systems.
* Support and maintain user account information including rights, security and systems groups.
* Train employees, identify, analyze, and repair product failures, order and replace parts as needed.
* Determine and recommend which products or services best fit the customers' needs.
* Rely on instructions and pre-established guidelines to perform the functions of the job.
* Work with minimal supervision while utilizing all means of support made available..
* Consistently delivery an outstanding customer experience.
* A minimum of 3 years of experience providing field support
* A+ preferred
* Knowledge of commonly-used Tech Support concepts, practices, and procedures