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Field IT Technician

The EXCEL Field Technical team provides highly customer-oriented IT services to our State of Ohio, commercial and non-profit customers throughout the State of Ohio. We are looking for Field Technicians who are interested in working on a contract basis as well as those interested in a full-time position. Candidates must pass a background check and drug screening. Candidates must be willing to drive anywhere in the State.

Overview:
* Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
* Document, maintain, upgrade or replace hardware and software systems. 
* Support and maintain user account information including rights, security and systems groups. 
* Train employees, identify, analyze, and repair product failures, order and replace parts as needed.
* Determine and recommend which products or services best fit the customers' needs. 
* Rely on instructions and pre-established guidelines to perform the functions of the job. 
* Work with minimal supervision while utilizing all means of support made available.. 
* Consistently delivery an outstanding customer experience.

Qualifications:
* A minimum of 3 years of experience providing field support
* A+ preferred
* Knowledge of commonly-used Tech Support concepts, practices, and procedures

 

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